This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

If you have any questions regarding this Policy and our privacy practices, these should be sent by email to sales@terrajeweller.com or via telephone on 01752 670029.

Who we are

Terra Jeweller is a small independent artisan jeweller. We produce high quality, handmade and bespoke jewellery, based in the South West.

How we collect information about you

We obtain information about you when you use our website, Facebook page, Instagram App or Online Shop - for example, when you contact us about our products and services using the contact page on our website.

What type of information is collected from you

The personal information we collect might include your name, address, email address and IP address. If you make a purchase from us, your card information is not held by us; it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How your information is used

We may use your information to:

• process orders that you have submitted;
• contact you regarding an enquiry you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us;
• send you communications which you have requested.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We do not collect your information for marketing purposes - it is solely used in connection with your enquiry or to fulfill your order.

Who has access to your information

• We will not sell or rent your information to third parties.
• We will not share your information with third parties for marketing purposes.

Your Choices

You have a choice about whether or not you wish to receive information from us. We work on an opt-in basis, where you have to actively request that we send you information. We will not contact you for marketing purposes by email, post, phone or text message, unless you have asked for this in writing or by email.

Security precaution to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (such as your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Information about you is deleted once an order is fulfilled and a 28 day period has passed.

Use of Cookies

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations/businesses. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. Additionally, if you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Privacy Statement

This statement covers the services provided by the Terra website. This policy does not cover any external websites which may be reached from links within this site. You should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

Terra do not store any credit card details. We do not share customer details with any third parties. This website does not automatically store or capture personal information; this site logs your IP address, which is automatically recognised by the web server.

We do not pass on any personal information you have given us to any other site. The system will record your email address, and other information if voluntarily given by yourself (e.g. on the ´Contact Us´ form). Any such information will be treated as confidential. It may be used to respond to your query. Your information will not be passed to a third party. This privacy policy only covers this website. Links within this site to other websites are not covered by this policy.